This is the exspected day of arrival if the order does not turn up at this time we will have to place a claim with the courier, unfortunately we cannot launch a lost in post investigation until 25 working days after dispatch have passed, if you have not received this order after 2nd February please let me know so that I can advise you on how to proceed.
I can only offer my sincere apologies for the delay and inconvenience caused, if you do have any further queries or issues please feel free to contact me. 什么意思 我问了一下13号不到怎么办